Q:Are you trading company or factory?
We are factory with excellent OEM/ODM service in Shenzhen,China. Welcome to visit our factory.
Q:What is your market orientation?
Jaterl is engaged in high-end products producing, we only do high quality products, if customers need low quality products,then Jaterl wont be your choice.
Q:What is the MOQ for each model?
For sample, there is not MOQ;
For neutral,MOQ is 10 for each color each model.
For OEM order, MOQ is 500kits each model in general.
Q:Can I print my logo on products? (OEM)
Yes,Jaterl has professional design and production team, with reach experience in OEM service. Customers can print their own logo on the pens,accessories and packages and ect.
Q:Can you make ODM?
Absolutely,Jaterl has very excellent engineers for products research and development.Just tell your new idea, Jaterl will help you to come true.
Q:What is warranty terms for your products?
Jaterl offer 6 months warranty for battery, 3 months warranty for atomizer.
If quality problem confirmed by picture,video or defective sending back item, we will send free replacements.
Q:How long is your delivery time?
Three workdays for sample order;
One week after sample confirmed for OEM order;
The time is depends on the products for ODM order.
Q:Will my private information be protected if I cooperate with you?
All information from any customers who worked with jaterl will be highly protected by Jaterl. Including your personal info,company info,and cooperation info etc.
Q:How can I place order?
Jaterl Sales will offer you 24hours service,you can send email or call us or launch online chat to get a catalog, and list us your order details. Invoice will be made and sent to you,goods will be arranged after getting your payment.
Q:How can I make payment?
Paypal,TT and Western Union,RMB cash are accepted.
You can make payment by any up ways, after getting the invoice and a payment declaration paper issued by JATERL which indicate the correct payment information.
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